For URGENT medical attention (EMERGENCY) dial 000 (triple zero)

000

In extreme emergencies such as breathing difficulties, sever chest pain or bleeding, phone 000 and ask for an ambulance.  If time permits, contact our surgery for additional assistance.

Appointments

(07) 5496 2499

BOOK ONLINE APPOINTMENT

Any Person can either telephone or book online for an appointment or walk into the clinic at any time during opening hours to make an appointment.

To Book appointments over the phone please call (07) 5496 2499. If you require an appointment longer than 10 minutes please tell the receptionist at the time of booking the appointment. Every effort will be made to accommodate your preferred time.

Urgent medical problems will take priority and will be dealt with promptly.
If there are any unforeseen delays, or your GP has been called away, our reception staff will attempt to contact you.

Cancellations

(07) 5496 2499

If you no longer require an appointment, we would appreciate you contacting us as soon as possible to cancel your  appointment please phone (07) 5496 2499

Telephone Access

Doctors may be contacted by telephone during surgery hours. If a doctor is unavailable a message will be taken for the doctor to return your call as soon as possible.

Home Visits

There may be times when a doctor will need you to visit you at home. This may happen at any time, in or out of hours. Arrangements will be made between you and your doctor.

Referrals

In order to meet our legal and ethical obligations, all referrals require a consultation with a doctor.

Test Results

  • It is our policy not to notify clients if an appointment with the doctor is not required following tests.
  • Our reception staff are not permitted to disclose your test results.
  • If your doctor has advised that a follow-up appointment will be necessary after your test, please allow 3 – 5 business days after you have undergone your test, in order to give the results time to be received by your doctor (or as per your doctor’s instructions).
  • If you wish to discuss your test results with your doctor, it is preferred that another appointment be made.
  • We do not disclose test results over the phone due to confidentiality Issues.

Fees & Billing

Beachmere Medical Centre is a bulk billing service, however you may be charged a Co-payment depending on the service you receive in order to cover the costs not supported by Medicare. If you are referred to a visiting service held here at Beachmere Medical Centre or at another facility you may be charged a fee for that service. Your doctor will discuss this at the time of making the referral.

Standard Consultations
Incur a fee ranging $80 – $150 with a rebate of $37.05 back from Medicare.

Integrative Clinic Appointment Fees

Dr Araghi’s Integrated Clinic (Hormone Testing) incurs a range of fees:

Initial Consultation
1 Hour long with a fee of $400
This charge can be claimed back through Medicare with a rebate of $105.55

All follow-up / Review Appointments
Approximately half an hour long with fees ranging $200 – $300, with a rebate of $71.70 back from Medicare.

Recall & Reminder System

Our practice is committed to Preventative and Holistic health care and follows best practice guidelines. Beachmere Medical Centre works in cooperation with the National and State based recall and Reminder registers.

We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not want to be part of this reminder system please tell the receptionist or your doctor.

Your Privacy

Your Medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that the information is only available to authorised members of staff.

We have a comprehensive policy on the management of Personal Health Information. “Privacy and Your Rights” which can be downloaded on https://www.oaic.gov.au/

Feedback | Complaints

We welcome any feedback that will help us to improve our service.

We take your concerns, suggestions and complaints seriously.

Please contact our Practice Manager if you have any complaints or feedback.

If you wish to make a complaint to the Office of the Health Ombudsman, please visit www.oho.qld.gove.au or phone 133 OHO (133 646)

If you have any queries – please phone (07) 5496 2499